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Policy for the Workshop at "Sara Lou"

 

Age Restrictions and Adult Supervision:

  • The minimum age for participation in workshop activities is set at 13 years. Children under 13 are welcome, but must be accompanied by an adult. Parents or guardians are responsible for ensuring that minors comply with workshop rules and safety instructions.
     

Deductible and liability for damages:

  • The customers themselves are responsible for their actions in the workshop and are responsible for any damage or destruction of materials. The workshop at "Sara Lou" disclaims any responsibility for damages or accidents that occur as a result of the customer's actions. There are no refunds for damaged materials, but we offer a discount on a new piece of silver to give the customer the opportunity to try again.
     

Safety Instructions and Use of Tools:

  • Basic instructions and guidance in the use of tools and techniques will be provided. Customers are encouraged to contact staff if they are unsure about a tool or want guidance in using new tools. Safety and proper handling of tools are of the highest priority.
     

Reservations and Cancellations:

  • Reservations are recommended to ensure space in the workshop. For groups of more than 6 people, we may request a deposit or a small advance payment, which can be refunded in case of cancellation within a set period. This helps to avoid financial loss for the company in case of no-shows or late cancellations.

Policy for Gift Vouchers at "Værkstedet hos Sara Lou"
 

Validity period:

  • The gift cards are valid for 2 years from the date of purchase. This period has been chosen to ensure that customers have ample time to enjoy their experience or purchase with us.

Use of Gift Vouchers:

  • The gift card can be used for all products and experiences in the "Workshop at Sara Lou", including materials for making jewelry, beverages in the workshop, and ready-made jewelry under the "Sara Lou" brand.

Amount and Adjustment:

  • Customers can choose any amount for the gift card with a minimum limit of DKK 200, unless otherwise agreed. Additional personalizations, such as special greetings, can be added by contacting us directly.

Cancellation and Refund:

  • The gift cards are not refundable. This is due to limitations in our current payment systems. However, the gift card can be transferred to another person.

Transfer of Gift Vouchers:

  • The gift card can be freely transferred to another person if the original recipient wishes to pass it on.

Online and Physical Use:

  • The gift card can be used both in our physical store and online, without restrictions.

Reservation and Booking:

  • We recommend customers who wish to use their gift card to make jewelry to book a table in advance to ensure space. However, walk-ins are also welcome, subject to availability.

SARA LOU jewelry - politics

Terms & Conditions for SARA LOU jewelry

General:

  • Our website is operated by SARA LOU jewelry. By using our website and purchasing from us, you agree to these terms and conditions. We reserve the right to change these terms, and it is your responsibility to stay updated with the changes.

Use of Online Store:

  • You confirm that you are of legal age in your country of residence, or that you have given consent for your minor dependents to use this site. Illegal use of our products or violation of the law is not allowed.

Products and Services:

  • Some products or services are exclusively available online and may be subject to return policies. We cannot guarantee that the colors and images on the website accurately reflect the actual color of the product.

Price Changes and Service Changes:

  • Prices for our products are subject to change without notice. We reserve the right to change or discontinue the service at any time.

Accuracy of Billing and Account Information:

  • We reserve the right to refuse any order you place with us. You are obligated to provide accurate and complete information for all purchases made in our store.

Optional Tools:

  • We may provide access to third-party tools, over which we have no control or influence.

Third-Party Links:

  • Certain products and services through our Service may include materials from third parties.

Personal Information:

  • Your submission of personal information through the store is governed by our privacy policy.

Errors, Inaccuracies, and Omissions:

  • There may be errors or inaccuracies on our website. We reserve the right to correct errors and change or update information without prior notice.

Prohibited Uses:

  • Specific prohibitions apply to the use of our website, including illegal use and infringement of intellectual property rights.

Disclaimer; Limitation of Liability:

  • We do not guarantee uninterrupted or error-free use of our service. We are not responsible for any damages related to the use of our service.

Indemnification:

  • You agree to indemnify SARA LOU jewelry and associated parties from any claims or demands due to your breach of these terms.

Governing Law:

  • These terms and conditions shall be interpreted in accordance with the laws of Denmark.

Contact Information:

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